Privacy Policy

Legal Document — Last updated August 2026

1. About this policy

This website (https://willoughbyemergencyplumbing.com.au) is owned and operated by BAYSIDE PLUMBING P.R.F PTY LTD (ABN 28 642 242 859), advertising as Willoughby Emergency Plumbing ("we", "us", "our"). This privacy policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using this website or submitting an enquiry, you acknowledge that you have read and understood this policy.

2. Types of personal data collected

We may collect the following categories of personal information:

2.1 Information you provide directly

• Full name
• Phone number
• Email address
• Suburb or postcode
• Details of your plumbing enquiry or service request

2.2 Information collected automatically (Usage Data)

When you visit this website, our hosting infrastructure may automatically collect technical data including:

• IP address and approximate geographic location
• Browser type, version and language
• Operating system and device type
• Pages visited, time spent and referring URL
• Date and time of access

2.3 Cookies and tracking technologies

This website may use cookies — small data files stored on your device — to improve functionality and analyse usage. Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain features of this website.

Where third-party services are used (such as analytics, advertising or content delivery), those services may set their own cookies subject to their own privacy policies.

3. How we collect your data

We collect personal information in the following ways:

• Contact and enquiry forms: when you submit a form on this website, your details are transmitted to us via email for the purpose of responding to your enquiry.
• Phone calls: when you call us, we may record your name, number and the details of your enquiry.
• Email correspondence: when you email us directly.
• Automated collection: usage data collected by our hosting provider and any analytics or advertising services in use.

4. Purposes of processing

We collect and use your personal information for the following purposes:

• To respond to your enquiry and provide plumbing services
• To schedule appointments and manage bookings
• To communicate with you about your service, including follow-ups
• To improve the functionality and content of this website
• To analyse website traffic and user behaviour
• To comply with legal and regulatory obligations
• For marketing and promotional communications, where you have consented or where permitted by law (you may opt out at any time)

5. Methods of processing and security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, modification or destruction. These measures include:

• SSL/TLS encryption on all pages of this website
• Secure hosting infrastructure with access controls
• Limiting access to personal information to authorised personnel only

Data processing is carried out using computers and IT systems following procedures directly related to the purposes stated above. In addition to us, data may in some cases be accessible to persons involved in the operation of this website (such as hosting providers, email service providers and IT support) who are engaged as data processors where necessary.

6. Legal basis of processing

Under the Australian Privacy Principles, we process your personal information on one or more of the following bases:

• You have provided your consent (e.g. by submitting an enquiry form)
• Processing is necessary for the performance of a contract or to take pre-contractual steps at your request (e.g. providing a quote)
• Processing is necessary to comply with a legal obligation
• Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights

7. Place of processing

Your personal information is primarily processed and stored in Australia. Our website is hosted on servers located in Australia by our hosting provider. Where data is processed by third-party services, it may be transferred to servers located outside Australia, including in the United States. We take reasonable steps to ensure that any overseas recipients handle your information in accordance with the APPs.

8. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry and contact data: retained for as long as needed to respond to your enquiry and for our record-keeping obligations
• Service records: retained for the period required by applicable laws, regulations and warranty obligations
• Usage data: retained in accordance with the policies of our hosting and analytics providers

Once the retention period expires, personal data is deleted or de-identified. We may retain data for longer where required by law or for the establishment, exercise or defence of legal claims.

9. Disclosure to third parties

We do not sell your personal information. We may share your information with:

• Hosting providers: who store and process data on our behalf
• Email service providers: who facilitate the delivery of form submissions and communications
• Content delivery and security services: such as Cloudflare, which filters traffic to and from this website
• Analytics and advertising services: where implemented, such as Google Analytics, Google Ads and Facebook Ads, which may collect usage data and cookies for the purposes of analysing traffic and serving relevant advertising
• Professional advisors: including accountants, lawyers and insurers, where necessary
• Law enforcement and regulatory bodies: where required by law, court order or regulation

Each third-party service operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services linked from this website.

10. Third-party services in use

10.1 Hosting and infrastructure

This website is hosted by a third-party hosting provider, which provides the server infrastructure and may collect server logs including IP addresses and access data.

10.2 Content delivery and security

This website may use Cloudflare for content delivery and security. Cloudflare filters traffic between this website and your browser and may collect usage data.

10.3 Analytics (if applicable)

Where implemented, Google Analytics may be used to analyse website traffic. Google utilises the data collected to track and examine website use, prepare reports and share them with other Google services.

10.4 Advertising (if applicable)

Where implemented, advertising services such as Google Ads and Facebook Ads may be used for conversion tracking and remarketing. These services use cookies to serve ads based on your prior visits. You may opt out of personalised advertising through your device settings or.

10.5 SPAM protection

Enquiry forms on this website use honeypot fields to filter automated spam submissions. No third-party CAPTCHA services are currently in use.

11. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete or out-of-date information
• Request deletion of your personal information, subject to our legal obligations
• Withdraw consent at any time where processing is based on your consent
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached (www.oaic.gov.au)

To exercise any of these rights, contact us using the details below.

12. System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (system logs), including IP addresses and other technical data.

13. Do Not Track

This website does not currently respond to "Do Not Track" browser signals. Where third-party services are in use, please refer to their respective privacy policies for information on how they handle Do Not Track requests.

14. Changes to this policy

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated revision date. We recommend checking this page periodically. Continued use of this website after changes are posted constitutes your acceptance of the revised policy.

15. Contact

For questions, concerns or requests regarding this privacy policy or your personal information, contact us:

BAYSIDE PLUMBING P.R.F PTY LTD
ABN 28 642 242 859
Advertising as Willoughby Emergency Plumbing
Phone: 0480 006 953
Email: info@baysideplumbing.com.au
Website: https://willoughbyemergencyplumbing.com.au

For more information, see our Terms of Use.